bctek

Privacy notice

Last updated August 21, 2026.

bctek is based in Redding, California, serving Shasta County and the surrounding area.

Introduction

bctek ("we," "our," or "us") operates https://bctek.us (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.

Please read this Privacy Policy carefully. By using the Website, you agree to the collection and use of information in accordance with this policy. This Privacy Policy applies to this Website and does not replace any separate service agreement, statement of work, data processing agreement, or other written terms that may apply if you hire bctek for technology services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Contact Information: name, email address, phone number, company name, and service interest when you fill out contact forms.
Support Information: support priority, affected system or device, ticket subject, attachments, and messages you submit through support forms.
Communications: messages, feedback, and other content you submit through our Website or related email correspondence.

Please do not submit passwords, credentials, medical details, payment card numbers, financial records, or other sensitive information through website forms.

Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

Log Data: IP address, browser type, operating system, referring URLs, pages visited, requested URLs, request times, and timestamps.
Device Information: device type, browser or device settings, and technical information used for security, routing, and compatibility.
Security and Abuse-Prevention Data: rate-limiting signals, spam prevention results, and operational logs used to protect the Website.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Website.
To respond to your inquiries and fulfill your requests.
To provide support intake and communicate about support tickets.
To schedule, scope, discuss, or deliver requested services.
To maintain business records and related correspondence.
To improve our Website and user experience.
To detect, prevent, and address technical issues, spam, abuse, and security incidents.
To comply with legal obligations.

bctek does not use website form submissions for automated decision-making.

Cookies and Tracking Technologies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to provide information to the website owner.

This Website does not currently use an analytics provider for visitor tracking and does not currently use advertising pixels. Cloudflare and other operational providers may use cookies, logs, or similar technologies for security, traffic routing, load balancing, abuse prevention, and site delivery.

Types of Cookies We Use

Essential: required for the Website to function properly, including security, routing, rate limiting, and form protection.
Analytics: not currently activated. If analytics are added later, this notice should be updated before those tools are enabled.
Marketing: not currently used for advertising, retargeting, or cross-context behavioral advertising.

Managing Cookies

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the Website may not function properly.

Third-Party Services

We may share your information with third-party service providers that help operate the Website and support workflow, including:

Cloudflare: website hosting, routing, security, rate limiting, and operational infrastructure.
Email service providers: delivery of contact, support, and administrative email.
Ticketing providers: support ticket intake, routing, and correspondence.
Business administration providers: customer, billing, documentation, or support workflow administration if configured.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose, except as permitted by their service terms and applicable law.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

With your consent: when you have given us permission to share your data.
Legal requirements: to comply with applicable law, regulation, legal process, or governmental request.
Protection of rights: to protect the rights, property, or safety of bctek, users, clients, service providers, or the public.
Security and abuse response: to investigate, prevent, or respond to fraud, spam, abuse, unauthorized access, or security incidents.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is not a uniform industry standard for responding to those signals, this website does not currently take different action based on a browser Do Not Track setting. bctek does not currently allow third parties to collect personal information through this website for cross-site behavioral advertising.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Inquiry emails, support tickets, and related correspondence may be retained as needed to evaluate requests, communicate with you, provide services, maintain business records, resolve disputes, protect against abuse, and meet legal obligations.

Your Privacy Rights

For All Users

You may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Object to the processing of your personal information.
Request a copy of your personal information in a portable format.

For European Economic Area and United Kingdom Residents

Under the General Data Protection Regulation and related privacy laws, you may have additional rights, including the right to be informed about how your data is processed, the right to restrict processing of your personal data, the right to data portability, the right to object to processing based on legitimate interests, and the right to withdraw consent at any time.

Legal Basis for Processing: We process your data based on consent, contractual necessity, legal obligations, and/or legitimate interests.

For California Residents

Under the California Consumer Privacy Act and related California privacy laws, California residents may have the right to:

Know what personal information is collected, used, shared, or sold.
Delete personal information held by businesses.
Correct inaccurate personal information.
Opt out of the sale or sharing of personal information.
Non-discrimination for exercising privacy rights.

bctek does not sell personal information and does not share personal information for cross-context behavioral advertising. To exercise privacy rights, contact us at hello@bctek.us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure server infrastructure, access controls and authentication, and security monitoring appropriate for a small business website. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our Website is not directed to children under the age of 13, or 16 in the EEA. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@bctek.us or through the contact form on this Website.