How can wehelp you today?
Open a Support Ticket
Tell us what is wrong, what changed, and who is affected. Include screenshots or error messages when you can so we can start with the right context.
Open the ticket form →Email the Support Desk
Send a note for questions, updates, or issues that do not need the ticket form. We will reply and keep the conversation moving from there.
Send an email →Call the Support Line
Give us a ring at (530) 444-8811. If we are on a job and cannot answer, leave a quick message or submit a ticket and we will jump on it.
Call (530) 444-8811 →Download the Remote Support Client
Download the client only when a bctek technician asks. It gives us a secure way to see the problem and work alongside you.
Download the Remote Support Client →Install the Action1 Agent
Install the Action1 Agent when we ask you to. It helps us keep approved devices visible, patched, and ready for everyday work.
Install the Action1 Agent →Need something else? Contact us