Terms of Service

Last updated: July 2026

1. Services

BCTEK provides remote systems administration, SaaS integration, MDM deployment, server migrations, and on-site field services. Specific deliverables, timelines, and fees are defined in individual statements of work or service agreements.

2. Payment Terms

Invoices are issued upon completion of milestones or on a recurring basis per agreement. Payment is due within fifteen (15) days of invoice date. Late payments may be subject to a 1.5% monthly finance charge.

3. Service Level Agreements

Remote support response times are based on support tier:

• Emergency: 1-hour initial response, 24/7
• Standard: 4 business hours during local business hours
• Scheduled: As agreed per project timeline

Field service dispatch windows are communicated at time of request. Emergency on-site response is best-effort and subject to technician availability.

4. Limitation of Liability

To the maximum extent permitted by law, BCTEK shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from use of or inability to use our services. Our total liability under any agreement shall not exceed fees paid by you in the three (3) months preceding the claim.

5. Cancellation

Managed service agreements may be terminated with thirty (30) days written notice. Project-based work may be cancelled per the cancellation clause in the statement of work. Fees for work completed through the cancellation date remain due and payable.

6. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Shasta County, California.